Senior IT Support Specialist - device setup (Spokane, WA)

Foxglove Amber Construction is looking for a Senior IT Support Specialist. The job centres on device setup for permits, and it would suit someone who likes steady, practical work. You would join a small organisation of about 37 people based in Spokane. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with permits. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Spokane. • We will tell you what to expect at each step of the hiring process.