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Senior IT Support Specialist - device setup (Seattle, WA)

Cedar Basin Arts Center · Seattle, WA · full time

Cedar Basin Arts Center is an arts centre in Seattle with a full calendar of events, and we need a Senior IT Support Specialist to lead our device setup. You would join a large organisation of about 554 people based in Seattle. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with volunteer programmes. Working arrangement • Full-time, on a regular day shift. • On site in Seattle. • We reply to every applicant.

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