Senior IT Support Specialist - device setup (Sacramento, CA)

Ironwood Drift Hospitality operates hotels and event venues around Sacramento, and we need a Senior IT Support Specialist to lead our device setup. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with group events. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Sacramento, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.