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Senior IT Support Specialist - device setup (Rochester, NY)

Bluepeak Rook Insurance · Rochester, NY · full time

Bluepeak Rook Insurance sells home, auto and small-business insurance in Rochester, and we need a Senior IT Support Specialist to lead our device setup. You would join a small organisation of about 181 people based in Rochester. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with claims. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Rochester. • Applications are reviewed on a rolling basis.

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