Senior IT Support Specialist - device setup (Rochester, NY)

Ironwood Forge Freight Group is looking for a Senior IT Support Specialist. The job centres on device setup for loads and lanes, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with loads and lanes. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Rochester. • We will tell you what to expect at each step of the hiring process.