Senior IT Support Specialist - device setup (Richmond, VA)

We are growing our team at Bright Iron Insurance and adding a Senior IT Support Specialist whose main responsibility will be device setup. We care about how people feel on the worst day of their year. What you will do • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with premium billing. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Richmond, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.