Senior IT Support Specialist - device setup (remote)

Silverline Haven Learning Group is looking for a Senior IT Support Specialist. The job centres on device setup for student accounts, and it would suit someone who likes steady, practical work. You would join a small organisation of about 28 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with student accounts. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Fully remote, with a monthly team day in Boise. • We will tell you what to expect at each step of the hiring process.