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Senior IT Support Specialist - device setup (remote)

Foxglove Umber Health · Remote · contract

Foxglove Umber Health is looking for a Senior IT Support Specialist. The job centres on device setup for insurance authorisations, and it would suit someone who likes steady, practical work. Continuing education is supported. What you will do • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with insurance authorisations. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • Fully remote, with a monthly team day in Rochester. • We reply to every applicant.

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