Senior IT Support Specialist - device setup (remote)

We are growing our team at Redstone Nest Community Partners and adding a Senior IT Support Specialist whose main responsibility will be device setup. Mission matters here, and so does looking after staff. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with donor records. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, mornings. • Fully remote, with quarterly visits in Tampa. • We will tell you what to expect at each step of the hiring process.