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Senior IT Support Specialist - device setup (remote)

Fernwood Sable Manufacturing · Remote · part time

We are growing our team at Fernwood Sable Manufacturing and adding a Senior IT Support Specialist whose main responsibility will be device setup. Shifts are steady and overtime is planned. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with scrap and rework. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, spread across three days. • Remote-friendly, with a monthly team day in Jackson. • We reply to every applicant.

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