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Senior IT Support Specialist - device setup (remote)

Highbridge West Environmental Services · Remote · full time

Highbridge West Environmental Services is looking for a Senior IT Support Specialist. The job centres on device setup for landfill records, and it would suit someone who likes steady, practical work. You would join a small organisation of about 53 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with landfill records. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with quarterly visits in Virginia Beach. • We reply to every applicant.

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