Senior IT Support Specialist - device setup (remote)

We are growing our team at Northwind Wilder Insurance and adding a Senior IT Support Specialist whose main responsibility will be device setup. You would join a large organisation of about 516 people, working mostly from home. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with claims. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Fully remote, with quarterly visits in Grand Rapids. • We will tell you what to expect at each step of the hiring process.