Senior IT Support Specialist - device setup (remote)

Silverline Quill Facilities Associates is looking for a Senior IT Support Specialist. The job centres on device setup for supply orders, and it would suit someone who likes steady, practical work. You would join a small organisation of about 195 people, working mostly from home. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with supply orders. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with quarterly visits in Philadelphia. • We will tell you what to expect at each step of the hiring process.