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Senior IT Support Specialist - device setup (remote)

Foxglove Clear Energy Partners · Remote · full time

We are growing our team at Foxglove Clear Energy Partners and adding a Senior IT Support Specialist whose main responsibility will be device setup. You would join a small organisation of about 13 people, working mostly from home. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with usage data. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with a monthly team day in Memphis. • We reply to every applicant.

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