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Senior IT Support Specialist - device setup (remote)

Fernwood Union Inspection Services · Remote · part time

Fernwood Union Inspection Services provides independent inspection and testing for industry across Providence, and we need a Senior IT Support Specialist to lead our device setup. Independence and accuracy are our product. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with certifications. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Fully remote, with a monthly team day in Providence. • We reply to every applicant.

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