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Senior IT Support Specialist - device setup (remote)

Highbridge Beacon Learning Group · Remote · contract

Highbridge Beacon Learning Group runs classrooms and tutoring across the Kansas City area, and we need a Senior IT Support Specialist to lead our device setup. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with enrolment. • CompTIA A+ or similar certification. Working arrangement • Contract for eight months, with clear deliverables from the first week. • Remote-friendly, with quarterly visits in Kansas City. • We reply to every applicant.

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