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Senior IT Support Specialist - device setup (remote)

Westbrook North Insurance Group · Remote · full time

Westbrook North Insurance Group sells home, auto and small-business insurance in Grand Rapids, and we need a Senior IT Support Specialist to lead our device setup. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with premium billing. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Grand Rapids. • We reply to every applicant.

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