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Senior IT Support Specialist - device setup (remote)

Silverline Amber Water Authority · Remote · full time

Silverline Amber Water Authority operates treatment plants and pipelines around Cleveland, and we need a Senior IT Support Specialist to lead our device setup. Crews and office staff work closely together. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with treatment plant data. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with a monthly team day in Cleveland. • We will tell you what to expect at each step of the hiring process.

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