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Senior IT Support Specialist - device setup (remote)

Fernwood Loom Insurance · Remote · full time

Fernwood Loom Insurance sells home, auto and small-business insurance in Kansas City. We are hiring a Senior IT Support Specialist to take on device setup. You would join a small organisation of about 192 people, working mostly from home. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with premium billing. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • Fully remote, with quarterly visits in Kansas City. • We reply to every applicant.

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