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Senior IT Support Specialist - device setup (remote)

Clearpath Forge Foods · Remote · full time

Clearpath Forge Foods is looking for a Senior IT Support Specialist. The job centres on device setup for production batches, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with production batches. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Jackson. • We reply to every applicant.

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