Senior IT Support Specialist - device setup (remote)

We are growing our team at Clearpath Birch Legal Group and adding a Senior IT Support Specialist whose main responsibility will be device setup. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with client files. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with an occasional day on site in Cleveland. • Applications are reviewed on a rolling basis.