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Senior IT Support Specialist - device setup (remote)

Rivermark Rook Manufacturing Partners · Remote · full time

Rivermark Rook Manufacturing Partners is looking for a Senior IT Support Specialist. The job centres on device setup for work orders, and it would suit someone who likes steady, practical work. Shifts are steady and overtime is planned. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with work orders. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with a monthly team day in Reno. • We reply to every applicant.

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