Senior IT Support Specialist - device setup (Raleigh, NC)

Stonegate Cedar Telecom builds and runs fibre and wireless networks in the Raleigh area, and we need a Senior IT Support Specialist to lead our device setup. You would join a large organisation of about 948 people based in Raleigh. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with customer tickets. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Raleigh. • We will tell you what to expect at each step of the hiring process.