Senior IT Support Specialist - device setup (Orlando, FL)

We are growing our team at Nova River Property Management Group and adding a Senior IT Support Specialist whose main responsibility will be device setup. We are flexible about schedules. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with resident events. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Orlando. • We will tell you what to expect at each step of the hiring process.