Senior IT Support Specialist - device setup (Knoxville, TN)

We are growing our team at Ironwood Forge Arts Center and adding a Senior IT Support Specialist whose main responsibility will be device setup. Evenings and weekends are part of the job. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with ticketing. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Knoxville. • We will tell you what to expect at each step of the hiring process.