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Senior IT Support Specialist - device setup (Houston, TX)

Ironwood Quill Inspection Services · Houston, TX · part time

Ironwood Quill Inspection Services is an inspection company in Houston with field technicians and lab staff. We are hiring a Senior IT Support Specialist to take on device setup. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with client sites. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Houston. • Applications are reviewed on a rolling basis.

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