Senior IT Support Specialist - device setup (Hartford, CT)

Lumen Ember Manufacturing is a Hartford manufacturer supplying regional industrial customers. We are hiring a Senior IT Support Specialist to take on device setup. You would join a small organisation of about 41 people based in Hartford. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with tooling. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Hartford, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.