Senior IT Support Specialist - device setup (Fort Worth, TX)

We are growing our team at Silverline Meridian Facilities and adding a Senior IT Support Specialist whose main responsibility will be device setup. Our crews keep other people's buildings running and we treat them well. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with work orders. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Fort Worth, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.