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Senior IT Support Specialist - device setup (Detroit, MI)

Stonegate Granite Markets Group · Detroit, MI · full time

Stonegate Granite Markets Group is looking for a Senior IT Support Specialist. The job centres on device setup for shrink and waste, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with shrink and waste. Working arrangement • Full-time, Monday to Friday. • On site in Detroit. • Applications are reviewed on a rolling basis.

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