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Senior IT Support Specialist - device setup (Des Moines, IA)

Bright Legal Group · Des Moines, IA · part time

Bright Legal Group provides legal services in Des Moines across employment, housing and small-business law, and we need a Senior IT Support Specialist to lead our device setup. People here care about clients, not just cases. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with court deadlines. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Des Moines. • Applications are reviewed on a rolling basis.

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