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Senior IT Support Specialist - device setup (Dallas, TX)

Rivermark Sparrow Freight · Dallas, TX · full time

Rivermark Sparrow Freight is looking for a Senior IT Support Specialist. The job centres on device setup for dock schedules, and it would suit someone who likes steady, practical work. You would join a small organisation of about 167 people based in Dallas. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with dock schedules. Working arrangement • Full-time, on a regular day shift. • On site in Dallas. • We reply to every applicant.

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