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Senior IT Support Specialist - device setup (Columbus, OH)

Silverline West Energy · Columbus, OH · full time

Silverline West Energy is looking for a Senior IT Support Specialist. The job centres on device setup for billing disputes, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with billing disputes. Working arrangement • Full-time, on a regular day shift. • On site in Columbus. • Applications are reviewed on a rolling basis.

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