Senior IT Support Specialist - device setup (Cleveland, OH)

Stonegate Keystone Freight is looking for a Senior IT Support Specialist. The job centres on device setup for loads and lanes, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with loads and lanes. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Cleveland, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.