Senior IT Support Specialist - device setup (Charlotte, NC)

Harborlight Keystone Telecom builds and runs fibre and wireless networks in the Charlotte area. We are hiring a Senior IT Support Specialist to take on device setup. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with network equipment. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Charlotte. • We reply to every applicant.