Senior IT Support Specialist - device setup (Baltimore, MD)

We are growing our team at Amberfield Umber Health Group and adding a Senior IT Support Specialist whose main responsibility will be device setup. We are busy and kind, and we look after each other. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with electronic records. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in Baltimore, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.