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Senior IT Support Specialist - device setup (Austin, TX)

Bluepeak Glen Inspection Services · Austin, TX · part time

Bluepeak Glen Inspection Services is looking for a Senior IT Support Specialist. The job centres on device setup for certifications, and it would suit someone who likes steady, practical work. You would join a large organisation of about 629 people based in Austin. What you will do • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with certifications. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Austin. • Applications are reviewed on a rolling basis.

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