Senior IT Support Specialist - device setup (Austin, TX)

Rivermark Cedar Facilities looks after properties across the Austin region. We are hiring a Senior IT Support Specialist to take on device setup. You would join a large organisation of about 759 people based in Austin. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with work orders. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Austin. • We will tell you what to expect at each step of the hiring process.