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Senior IT Support Specialist - device setup (Austin, TX)

Amberfield Yarrow Civic Services · Austin, TX · full time

Amberfield Yarrow Civic Services is looking for a Senior IT Support Specialist. The job centres on device setup for constituent requests, and it would suit someone who likes steady, practical work. We follow procedures carefully and explain them clearly. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with constituent requests. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Austin. • Applications are reviewed on a rolling basis.

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