Senior IT Support Specialist - asset tracking (Tucson, AZ)

Redstone Mill Telecom is a telecommunications provider in Tucson focused on reliable home and business connections. We are hiring a Senior IT Support Specialist to take on asset tracking. We invest in training. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with field visits. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Tucson. • We will tell you what to expect at each step of the hiring process.