Senior IT Support Specialist - asset tracking (Seattle, WA)

Ironwood Timber Markets is looking for a Senior IT Support Specialist. The job centres on asset tracking for promotions, and it would suit someone who likes steady, practical work. You would join a large organisation of about 375 people based in Seattle. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with promotions. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Seattle. • We will tell you what to expect at each step of the hiring process.