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Senior IT Support Specialist - asset tracking (Seattle, WA)

Summit Stone Freight · Seattle, WA · full time

Summit Stone Freight is looking for a Senior IT Support Specialist. The job centres on asset tracking for claims, and it would suit someone who likes steady, practical work. Dispatch, drivers and warehouse staff talk to each other constantly. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with claims. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Seattle. • We reply to every applicant.

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