Senior IT Support Specialist - asset tracking (Rochester, NY)

Clearpath Rowan Civic Services provides shared administrative services to local governments around Rochester, and we need a Senior IT Support Specialist to lead our asset tracking. You would join a small organisation of about 31 people based in Rochester. What you will do • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with procurement. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Rochester. • We will tell you what to expect at each step of the hiring process.