Senior IT Support Specialist - asset tracking (remote)

Fernwood Loom Learning Group is looking for a Senior IT Support Specialist. The job centres on asset tracking for school calendars, and it would suit someone who likes steady, practical work. Collaboration between teachers and staff is strong. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with school calendars. • CompTIA A+ or similar certification. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • Remote-friendly, with quarterly visits in Columbus. • Applications are reviewed on a rolling basis.