Senior IT Support Specialist - asset tracking (remote)

Harborlight Stone Freight is looking for a Senior IT Support Specialist. The job centres on asset tracking for dock schedules, and it would suit someone who likes steady, practical work. You would join a small organisation of about 164 people, working mostly from home. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with dock schedules. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • Remote-friendly, with an occasional day on site in Anchorage. • We will tell you what to expect at each step of the hiring process.