Senior IT Support Specialist - asset tracking (remote)

Nova Oak Facilities is looking for a Senior IT Support Specialist. The job centres on asset tracking for work orders, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with work orders. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • Remote-friendly, with an occasional day on site in Reno. • Applications are reviewed on a rolling basis.