Senior IT Support Specialist - asset tracking (remote)

Rivermark Pine Water Authority operates treatment plants and pipelines around Philadelphia. We are hiring a Senior IT Support Specialist to take on asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with billing accounts. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, spread across three days. • Fully remote, with a monthly team day in Philadelphia. • We will tell you what to expect at each step of the hiring process.