Senior IT Support Specialist - asset tracking (remote)

Summit Umber Facilities looks after properties across the Wichita region, and we need a Senior IT Support Specialist to lead our asset tracking. Clear communication between supervisors and crews matters. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with contractor visits. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in Wichita. • Applications are reviewed on a rolling basis.