Senior IT Support Specialist - asset tracking (remote)

We are growing our team at Westbrook Fern Telecom and adding a Senior IT Support Specialist whose main responsibility will be asset tracking. We keep people connected and take outages personally. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with customer tickets. Working arrangement • Contract for nine months, with clear deliverables from the first week. • Fully remote, with quarterly visits in Grand Rapids. • We will tell you what to expect at each step of the hiring process.