Senior IT Support Specialist - asset tracking (remote)

Silverline Pine Water Authority is looking for a Senior IT Support Specialist. The job centres on asset tracking for capital projects, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with capital projects. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, spread across three days. • Remote-friendly, with an occasional day on site in Albuquerque. • We will tell you what to expect at each step of the hiring process.