Senior IT Support Specialist - asset tracking (remote)

We are growing our team at Fernwood Junction Construction and adding a Senior IT Support Specialist whose main responsibility will be asset tracking. We build things that last and we are honest about schedules. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with project schedules. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with a monthly team day in Philadelphia. • We reply to every applicant.